Terms and Conditions

Last updated: June 2026

These Terms and Conditions (the "Terms") govern the booking and use of the private transfer and tour services offered by Gerardo "Jerry" Proto (the "Operator", "we", "us", "our") through the website amalficoastprivatedriver.com (the "Website"). By requesting or confirming a booking, you (the "Client") agree to these Terms. Please read them carefully.

1. Services

We provide private, chauffeur-driven transfers and tailor-made tours across the Amalfi Coast, Naples, Pompeii, Salerno, Rome and the wider Campania region, operated with a professionally licensed driver and a Mercedes van. All services are private and exclusive to the Client's party and are not shared with other passengers unless otherwise agreed in writing.

2. Bookings and Reservations

• Booking requests can be made through the Website form, by email, telephone or WhatsApp.
• A request is not binding until we issue a written confirmation (by email or message). The confirmation, together with these Terms, forms the agreement between the parties.
• The Client is responsible for providing accurate details: date, time, pick-up and drop-off locations, number of passengers, luggage, and any relevant flight, train or ship number.

3. Prices

• Prices are quoted per service or itinerary, in Euro (€), and include the vehicle, driver, fuel and applicable taxes, unless otherwise stated.
• Additional stops, extra hours, or changes to the agreed itinerary may be subject to additional charges.
• Entrance tickets, licensed tour guides, meals, boat tickets, and ZTL or parking fees are not included unless expressly specified in the quotation.

4. Payment Methods

We accept the following payment methods:

A 30% deposit of the total service cost is kindly requested to confirm your reservation. Bank transfer details are provided upon confirmation of the booking, and the remaining balance is payable as agreed (on the day of service or in advance). Any bank charges relating to a money transfer are borne by the Client.

5. Booking & Cancellation Policy

Clear, transparent terms for every reservation.

A 30% deposit of the total service cost is kindly requested to confirm your reservation. The refund applied in case of cancellation depends on the season and on how far in advance the cancellation is received.

High Season — June to September

• 21 or more days before the service — 100% refund
• 11 to 20 days before — 50% refund
• 10 days or less before — no refund

Low Season — January to May & October to December

• 100% refund — even if cancelled just one day before
• Maximum flexibility during the quieter months

No-shows are treated as a cancellation with the shortest notice and are non-refundable. Refunds, where due, are issued using the original payment method within a reasonable time.

6. Changes to a Booking

The Client may request changes to a confirmed booking. Changes are subject to availability and may affect the price. We will do our best to accommodate reasonable requests but cannot guarantee them, particularly at short notice.

7. Waiting Time and Pick-ups

For airport, port and station pick-ups we monitor arrival times and provide a meet-and-greet service. A reasonable complimentary waiting period is included; waiting beyond this period may be charged at an hourly rate communicated in advance.

8. Luggage

Luggage must be within the capacity of the booked vehicle. Oversized items, bicycles, sports or musical equipment must be declared at the time of booking so that a suitable vehicle can be arranged.

9. Child Seats and Safety

Child and booster seats are available on request and must be requested at the time of booking. The use of seatbelts is mandatory at all times, in accordance with Italian law.

10. Passenger Conduct

Smoking is not permitted in the vehicle. Passengers are expected to behave respectfully and safely. The driver may refuse or terminate a service in the event of unsafe, illegal or abusive behaviour, without refund. The Client is liable for any damage caused to the vehicle by members of their party.

11. Delays, Traffic and Force Majeure

We are not liable for delays or failures to perform caused by circumstances beyond our reasonable control, including traffic, weather, road closures, accidents, strikes, or other events of force majeure. Please note that the Amalfi Coast features narrow, winding roads where seasonal traffic and local conditions can affect travel times.

12. Liability and Insurance

Our vehicle is fully licensed and insured as required by Italian law. To the maximum extent permitted by law, our liability is limited to the value of the service provided. We are not responsible for personal belongings left in the vehicle, nor for missed connections (flights, trains, ships) resulting from events beyond our control. Nothing in these Terms limits any liability that cannot be limited under applicable law.

13. Privacy and Data Protection

Personal data provided when booking is processed in accordance with our Privacy Policy and with Regulation (EU) 2016/679 (GDPR), solely to manage and deliver the requested services. Please refer to our Privacy Policy for full details.

14. Governing Law and Jurisdiction

These Terms are governed by Italian law. Any dispute relating to the services shall be subject to the jurisdiction of the competent Court of Salerno, without prejudice to any mandatory consumer protection rights granted to Clients who qualify as consumers under EU and Italian law.

15. Contact